Expedia is committed to providing customers the opportunity to book the widest range of tours, attractions, tickets, activities, and transfers in the world and that means working with you! As an Expedia supplier, your product will be distributed throughout our network of brands and affiliates spanning the globe, meaning a huge audience of leisure travelers will have access to your offerings.

Our main priority is creating an experience by working closely with suppliers like you to provide travelers the best array of things to do (and options for how to get there), both in popular destinations and lesser-known locations.

Expedia has the resources to provide your company with international exposure, the platforms to give customers direct access to book your products, and Destination Managers on the ground committed to securing mutual success.

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Thanks to its global network, Expedia is in a unique position to get eyes on your products. We will work with you to develop a marketing partnership, rather than simply serving as a distribution channel.

There are several ways your products will be marketed through simply partnering with Expedia:

Email Marketing
Expedia has a huge number of international visitors booking flights and hotels, and we tap into that massive potential by targeting our customers with emails explaining the wide range of activities we sell across the globe.

We do this in 2 ways:

Cross-Selling to Expedia Flight and/or Hotel Customers
Expedia leverages our access to and knowledge about customers purchasing flights and hotels on the site to up-sell activities and ground transportation. The customer is prompted to view Activities available in the region they are travelling to during the flight and hotel booking process.

Additionally, after a flight and hotel are booked as a package through Expedia, customers are prompted to view activities in the region they are travelling to and add-on to their bundle with ground transportation that services that specific hotel property.

Search Engine Marketing (SEM)

Expedia spends millions each year in search engine marketing. We bid on the top search queries surrounding 'things to do’ in order to drive traffic to our pages and to your products.

Key benefits for you:

1. Increased marketing reach at no extra cost

2. Billboard Effect
3. We bid on terms to drive traffic to targeted pages

By working with Expedia, your products will also be distributed on the websites of Expedia’s multiple brands and affiliates, meaning more potential customers. Your products may be seen on up to 69 different points of sale throughout the world.

Your products will be available on a multiple desktop and mobile sites, as well as in the Expedia, Orbitz, and Travelocity iOS and Android apps. Expedia’s reach is widespread, showcasing our supplier’s products to a global audience of travelers using some of the best-known brands in the travel industry.

Thanks to your association with these recognizable brands, shoppers are likely to trust you, our valued suppliers. Your products may be displayed on any of the following brand's sites:

AARP

AirAsia Go

Barclays

Cheap Tickets

Ebookers

Expedia

HotWire

Hotels.com

Last Minute Australia & New Zealand

Vacations by Marriott

MrJet

Orbitz

Travelocity US & Canada

Voyages SNCF

Wotif Australia & New Zealand

Expedia offers you international exposure through our global affiliate partner sites. Our reach extends to 69 unique websites and 17 languages, increasing your potential sales by reaching a greater network of customers. The languages available for translation are the following:

How can I sign up to work with you?
Signing up with Expedia is simple! Head to our Signup page and tell us a bit about your company. Your profile will be reviewed by a member of the team to assess your company’s eligibility for listing on the site. Once your profile has been screened and approved, you will be contacted using the details you have provided to advise you of the next steps in the onboarding process.

Is there a fee to join Expedia? What are the costs associated with listing with you?
Expedia works on a commission level which is agreed upon with your Destination Manager prior to loading your products on the site. You will not incur any transaction costs or credit card fees associated with booking or payment on Expedia. The rates you provide Expedia must be fully inclusive of taxes and charges from your financial institution.

If your bank charges the account holder for international transactions to the account, this is part of the regulations of that specific institution, and will not be included in our commission rate. Please check with your bank to see if there are additional charges incurred.

What information do I need to provide you?
You’re required to complete the following documents:

You will need to have the following information ready:
Who do I contact if I have a problem with an Expedia onboarding form?
Our dedicated Supplier Support team is equipped with the knowledge and tools to help you with Expedia’s signup process. If you’re having any issues with any part of onboarding with Expedia please feel free to reach out to the team using the Contact Us form.

What is the next step after I’ve signed up?
A Destination Manager will review your company’s eligibility for listing on the site. If successful, you will receive a DocuSign form to input your banking information where Expedia is to pay you.
An email will be sent to you with a contact information form to complete, where you will attach your certificate of liability insurance.
Your profile will be created and you will be provided access to the Local Expert Partner Central Self-Service tool to load your products into the system—and you're now an official Expedia supplier!

I have sent my banking form and COI and haven’t heard anything! Who do I contact?
Don’t panic! Your best first contact is always our dedicated Supplier Support team reachable using Contact Us form. They will direct you towards your Destination Manager if they are not able to assist with your query.

How long will it take to see my products on the site? What is the fastest way to get my product on the page?
When you join Expedia through the signup page, you are placed in a queue of onboarding suppliers. Each supplier is individually pre-screened by the Destination Manager in your area in order to ensure quality, value, and service for our customers.

Make sure you have all the necessary documentation ready and information required to load your products into the Local Expert Partner Central Self-Service tool. The more information readily available about your company and products, the more likely we are to prioritize you in the onboarding queue. The more information readily available about your company and products, the more likely we are to prioritize you in the onboarding queue.

Can I read Expedia's terms and conditions?
Yes, read Expedia’s supply agreement containing all our terms and conditions before signing up.

What is a COI?
Every supplier listed with Expedia must hold and provide a Public Liability Certificate of Insurance (or COI) with sufficient coverage to meet the minimum requirements set forth by Expedia. Before signing up with Expedia, you will be required to show proof of your policy in line with our terms and conditions.

What do I need to know about Insurance Policy?
Expedia is committed to the safety of our mutual customers and as such requires all partners to have and maintain public liability insurance coverage which meets the specifications set forth in Expedia’s terms and conditions.

What if my insurance limit does not meet Expedia’s requirements?
The insurance limit contained within your policy must be sufficient to meet Expedia’s minimum coverage amount. This is determined by the risk associated with your products and the region where your products are provided. You can find out the level of coverage required within Expedia’s terms and conditions.

How do I stop working with you?
We would hate to see you leave, but if you need to stop working with us at any time, you may terminate your contract without cause upon thirty (30) days’ prior written notice to Expedia. If your agreement is terminated for any reason, you must honor all outstanding, previously booked vouchers, and continue to comply with the terms and conditions until the last voucher has been redeemed.

How will I receive payment?
All suppliers are on an automatic payment scheme called Expedia Auto-Pay which means we will send you payment without the need to invoice Expedia. Here is how it works:

On the first business day of the month the Expedia Accounts Payable team will pull a report of all arrivals/redemptions for the previous month.

Expedia will automatically generate a payment for these arrivals/redemptions and send it to you via the payment method currently on file within 30 days upon reconciliation by our Finance Team. Payment is made from an account named Travelscape.

After payment, you will receive a remittance advice detailing what vouchers are included in the payment to the email address you have provided. You can also review the relevant bookings in the Local Expert Partner Central Self-Service tool.

How do I set up my banking details with you?
After you have submitted your company details and have been successfully screened by a member of the Expedia team, you will be sent a banking information form to complete and electronically sign using the DocuSign program.

Does the bank account have to be in the name of my company?
Yes. You must ensure the bank account is in the name of your company and is controlled by your company.

Who will pay for the transaction costs?
You will not incur any transaction costs or credit card fees associated with booking or payment on Expedia. The rates you provide Expedia must be fully inclusive of taxes and charges from your financial institution.

What if my bank charges for incoming funds?
If your bank charges the account holder for International transactions to the account, this is part of the regulations of that specific institution, and will not be included in our commission rate. Please check with your bank to see if there are additional charges incurred.

What is the commission rate and what does it include? How can I set it up?
Your agreed commission rate will be discussed with your Destination Manager before your products are loaded onto Expedia. The retail rate and commission you provide Expedia must be fully inclusive of taxes and charges from your financial institution.

In which currency will I be paid and can I change it for my account?
You will be paid in the currency provided on the banking form completed at signup. You will also provide your rates in the same currency. Changing your currency on Expedia requires re-building your entire account, so make sure to select the correct currency your company operates in.

Will I be able to check payment for a specific voucher in your system?
Upon completion of signup you will be provided with access to Expedia’s Extranet (Local Expert Partner Central), where you can search for specific vouchers by date or voucher number to reconcile payment. Your dedicated Supplier Support team is also on hand to assist with any banking or payment enquiries you may have.

Will customers pay on Expedia or will they be redirected to our page to complete the booking?
All transactions are completed on Expedia’s points of sale directly. Payment is made to Expedia and the booking is confirmed instantly on the site.

What customer information will I receive upon a confirmed booking?
All bookings on Expedia are instantly confirmed and will have the following details:

If a customer books a flight and hotel on Expedia and chooses to book your product as an add-on, you will receive the following additional information:
Do I need to confirm that I’ve placed Expedia bookings into my system after I’ve received your notification? How can I accept or reject bookings?
Bookings are not required to be accepted or rejected on Expedia as full payment is secured on the site and the booking is instantly confirmed.

Can I contact the customer directly?
We’ll provide you with the contact details of all customers who book your product and are encouraged to liaise with them directly after you receive the booking confirmation regarding any operational details of your product.

When do I get notifications and for what reasons?
Depending on the booking cut-off used on your product, you will receive 2 types of booking notifications from Expedia – Instant Notifications and Daily Notifications.
Can I integrate a QR code on the Expedia voucher?
Each customer will receive a unique voucher number for reconciliation purposes. You won’t be able to integrate a self-generated QR code on Expedia’s vouchers.

What is a booking cut-off/window?
The booking cut-off period for a product is the minimum length of time before the product's start time that it will still be able to be booked. For example, if a tour begins at 9 AM, and the booking cut-off period is set to 6 hours, it is available to be booked on the website until 3 AM the same day. The shorter the booking cut-off period on Expedia is, the more customers your product will reach and the more likely it is that it will be purchased.

What do I need to know about reviews?
After completion of your product by an Expedia customer, they will be sent an email asking them to review your product by rating it as a smiley or sad emoticon. When enough customer reviews are received on your product, it will show on the live page as a rating. The higher your product review rating is, the more likely it is to be booked again.

Will you show TripAdvisor reviews on your page for my tour?
No. The only reviews shown on Expedia are those secured from our customers directly which will be seen as a rating on the site.

Will I be able to manage my own inventory in your system?
Expedia provides all suppliers access to a tool called Local Expert Partner Central (LXPC) Self-Service where you will manage you are able to create and manage your product listings. This will be used in order to maintain daily availability and apply stop-sells on your products in real time. 

Can we connect to each other via API so inventory is managed in one place?
API connectivity can be utilized as a useful device to allow Expedia real-time access to your inventory, meaning that you can manage your product’s availability in one place using your system of choice. After completion of your signup to Expedia, you will be able to request an implementation meeting for connection to the Expedia LX Supplier API by using our Contact Us form.

Can Expedia connect to our reservations system/booking platform?
If you are currently utilizing a reservations system or online booking platform to manage your product’s inventory, you may be able to make the connection to Expedia in order to feed live inventory from Expedia through your system. After completion of your sign-up to Expedia, please reach out to your Destination Manager with the platform you are using to see if the connection is possible.

How can I be sure my products are suitable for your business strategy?
Once you submit your company details using our onboarding form, your company will be screened by the Destination Manager in your area to ensure that your products are suitable to be listed on Expedia Local Expert. If we require more information on your business, we will reach out to you directly.

What happens when my products are live?
When your products go live on Expedia, you will be contacted by email to approve the listing. Customers will be able to search for your product listing here.

Where on Expedia’s page will my products be listed?
Your products will appear under a tab on Expedia’s home page. This will be named Things To Do on the US point of sale, but the label will differ depending on the region you are located. Here, customers will have the option to search for your products based on the location and available dates of your product.

What does ‘Free Sale’ and ‘Evergreen’ mean?
Free Sale indicates a product which has an indefinite amount of inventory allocated. On Expedia, when a product is on free-sale, this means the product is allocated 1000 spaces available to be filled. Evergreen indicates a product which has an indefinite rate period. On Expedia, if a product is designated as evergreen, this means the 1 set of rates will be self-renewed for a number of seasons.

We have both shared and private tours. Will these be added as 1 or 2 separate products?
You are able to create and manage your product listings on Expedia using the Local Expert Partner Central Self-Service Tool. Generally, we advise your products on Expedia be structured in the same way as on your website, however, you are always able to reach out to your Destination Manager for tips on structuring products for optimal visibility on Expedia.

What if my tours are not free-sell but are on-request only?
At this stage, Expedia doesn’t have functionality to accommodate on-request products. Bookings are considered instantly confirmed. You are provided with the tools to manage your limited inventory in real time through the Local Expert Partner Central Self-Service tool so you will be able to prevent overbooking.

How many images do I need per product? What resolution should they be? Am I able to put my videos as well as images on the site?
Expedia only accepts still images for your product listings on the website.

How far in advance should we provide our rates for?
You are able to setup and manage pricing in the Local Expert Partner Central Self-Service tool. Rates should be extended for as long as possible as one of the values of listing with Expedia is its universal reach. One of the values of listing with Expedia is its universal reach. With overseas customers booking their holidays much earlier, there is huge value in having your product available for a longer period of time in order to be viewed by a broad range of travelers.

Will I have the option to design my product page?
You are given control of the details (content, media, pricing, inventory) of your product listing but Expedia’s experienced team knows how to best display your products on the page so you don’t have to! You set up all the components for the listing and our content, media, and product teams will optimize the design of your page to best present the product.

What is Expedia’s cancellation policy?
You will be able to decide on an individual customer cancellation policy for your products on Expedia.  Our team will only be able to process full refunds from bookings cancelled outside of the windowed period you designate.